Refund policy

Thank you for shopping at Only Paws. We are so glad you have chosen us for your pet’s needs. We strive to make your shopping experience enjoyable. Because our products are customized or designed for pet use, we can only offer refunds or replacements if your order arrives damaged or incorrect. Please read on for details - we are here to help!

Eligibility for Returns/Refunds

We will only accept return or refund requests under the following conditions:

The product arrived defective or damaged due to shipping
The wrong item was shipped

Non-Returnable Items

Custom-made artwork
Opened or used products (unless defective upon arrival)
Products without proof of purchase or damage

How to Request a Refund or Replacement

Your order number
Photo evidence of the damaged or incorrect item
A brief explanation of the issue

We will review your request and respond within 1-3 business days. If approved, we may offer a replacement or refund depending on availability and circumstances.

Non-Refundable Situations

Change of mind or accidental orders
Minor cosmetic imperfections that do not affect functionality
Products damaged due to misuse or normal wear and tear
Refunds are not available for lost or stolen packages marked as "delivered" by the carrier

Final Notes

We reserve the right to deny refunds or replacements if the request does not meet our policy criteria. Refunds will be issued to the original payment method within 5-10 business days after approval.

For any questions, please contact us at: info@onlypawsmerch.com

Thank you for supporting Only Paws!